Evo33 Privacy Policy – Personal Data Protection for Malaysian Members

Evo33 takes your privacy seriously. This policy clearly explains how we collect, use, store, and protect the personal data of every member in Malaysia — in compliance with the Personal Data Protection Act (PDPA) 2010.

Updated: January 2026 Applicable to: All evo33 Malaysia Members Compliance: Malaysia PDPA 2010
256-bit SSL Encryption

All data transmitted between your device and evo33 servers is protected by industry-standard 256-bit SSL encryption. No third party can intercept your information while it is in transit.

Compliant with PDPA Malaysia 2010

All personal data processing for evo33 members is carried out in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 — the country's primary data protection legislation.

Data Not Sold to Third Parties

Evo33 does not sell, rent, or commercialise members' personal data to any third party for marketing purposes without the member's explicit consent.

Financial Details Not Stored

Your credit card information, bank account details, and e-wallet PIN are never stored on evo33's servers. All financial transactions are processed through secure, certified payment channels.

Right to Data Access & Correction

Every evo33 member has the right to request a copy of their stored personal data and to submit a correction request at any time if any information is inaccurate or outdated.

Layered Security

Evo33's infrastructure employs multi-layered security measures including firewalls, intrusion detection systems, and 24/7 monitoring to ensure member data remains protected at all times.

1Introduction & Scope of Privacy Policy

This Privacy Policy is published by evo33, an online entertainment platform operating under the domain evo33.best, to clearly and transparently explain how we handle the personal data of every member who uses our services in Malaysia. We understand that member trust is evo33's most valuable asset, and that trust can only be maintained when we act responsibly with the information you entrust to us.

This Privacy Policy applies to all personal information collected, processed, stored, or used by evo33 in connection with the provision of platform services — including account registration, casino and slots gaming activity, Sports Betting (EPL football, Malaysia Super League, BWF badminton, Formula 1, cricket, and more), e-sports, financial transactions via Malaysian payment methods such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as interactions with the evo33 customer support team.

By registering an evo33 account or using any of the services offered, you acknowledge that you have read and understood this Privacy Policy and agree to the way evo33 processes your personal data as described herein.

Legal Basis: The evo33 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 (Act 709) and its amendments currently in force.

2Types of Personal Data Collected

Evo33 only collects personal data that is genuinely necessary to provide a secure, efficient service that meets legal requirements. The following are the categories of data we collect:

Data Category Example Information Requirements
Identity Data Full name, IC number, date of birth, gender Required
Contact Data Malaysian phone number, email address, residential address Required
Account Data Username, password (encrypted), login history Required
Transaction Data Deposit & withdrawal records, payment methods used, account balance Required
Game Data Betting history, games played, wins and losses Required
Technical Data IP address, device type, web browser, operating system, session data Automatic
Cookie Data Session cookies, preference cookies, analytics cookies (anonymised) Optional
Communications Data Live chat session records, email correspondence, and submitted feedback Contextual

Data We Do NOT Collect

  • Full credit or debit card numbers – only secure payment tokens are used.
  • Your PIN or e-wallet password (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow).
  • Full bank account details such as account numbers or online banking passwords.
  • Biometric data such as fingerprints or facial recognition, unless specifically requested for identity verification with your explicit consent.

3How We Collect Personal Data

Evo33 collects members' personal data through several different channels, depending on the context of the interaction:

Directly From You

  • Account Registration: When you complete the evo33 registration form with your name, phone number, email, and password.
  • Identity Verification (KYC): When evo33 requests verification documents such as a copy of your identity card or proof of address to meet compliance requirements.
  • Financial Transactions: When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), the relevant transaction details are recorded.
  • Customer Support Interactions: When you contact the evo33 support team via live chat or email.
  • Promotional Participation: When you fill in a form to enter an evo33 lucky draw, contest, or loyalty programme.

Automatically

  • Technical data such as IP addresses, device information, and usage patterns are collected automatically via cookie technology and server logs when you access the evo33 platform.
  • Game session data — including games played, time spent, and betting outcomes — is recorded by the evo33 system for game integrity and account management purposes.

4Purposes for Using Personal Data

Evo33 uses members' personal data solely for legitimate, stated purposes. We do not process your data for any unrelated purposes without your prior consent.

  • Service Provision: To manage your evo33 account, process deposits and withdrawals, and ensure you have access to all the games and services offered.
  • Identity Verification & KYC: To verify member eligibility (18 years and above, Malaysian residents) and to comply with legal requirements relating to anti-money laundering (AML).
  • Account Security: To detect and prevent unauthorised access, fraud, account misuse, or suspicious activity on the evo33 platform.
  • Customer Support: To process enquiries and complaints, and to provide effective technical and financial support to members.
  • Legal Compliance: To fulfil legal obligations under Malaysia's PDPA 2010 and other applicable legislation.
  • Responsible Gaming: To monitor gaming patterns and identify members who may need assistance with gambling controls, in line with evo33's commitment to Responsible Gaming.
  • Platform Improvements: Anonymised usage data is analysed to understand how members use the evo33 platform, with the aim of improving design, performance, and user experience.
  • Service Communications: To send you important account-related notifications such as deposit confirmations, security alerts, or updates to evo33 policies.
Marketing: evo33 will only send you marketing communications (promotions, special offers) if you have given your consent to do so at the time of registration. You may withdraw this consent at any time through your account settings or by contacting the evo33 support team.

5Data Sharing with Third Parties

Evo33 does not sell or disclose members' personal data to third parties for commercial purposes. However, in the following limited circumstances, evo33 may need to share data with selected third parties:

Trusted Service Providers

Evo33 works with third-party service providers that support platform operations — including payment processors (for methods such as Touch 'n Go eWallet, DuitNow, GrabPay), gaming software providers (Pragmatic Play, PG Soft, Evolution Gaming), and cloud infrastructure providers. All third parties are bound by strict confidentiality agreements and may only process evo33 data for specified purposes.

Legal Requirements

  • When required by a valid court order or directive from a competent Malaysian authority.
  • To comply with obligations under Malaysia's Anti-Money Laundering and Anti-Terrorism Financing Act (AMLA).
  • When required to establish or protect evo33's legal rights in any legal proceedings.

With Your Consent

In other situations where evo33 wishes to share your data with a third party, we will obtain your explicit consent beforehand and clearly explain the purpose of the sharing. You have the right to decline such data sharing without any penalty to your evo33 account.

6Data Security Measures

Evo33 continuously invests in security infrastructure to ensure that members' personal data is always protected against unauthorised access, loss, or unintended disclosure. The key security measures we employ include:

  • 256-bit SSL Encryption: All communications between your browser or app and evo33's servers are encrypted using 256-bit TLS/SSL protocols. This means that even if your data is intercepted in transit, it cannot be read without the appropriate encryption key.
  • Data-at-Rest Encryption: Sensitive data stored in evo33's databases is encrypted at rest using AES-256 encryption standards.
  • Internal Access Controls: Access to member personal data within evo33's systems is restricted to staff who require it for work purposes only, in accordance with the principle of least privilege.
  • 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity, intrusion attempts, or anomalies in access patterns.
  • Two-Factor Authentication (2FA): evo33 encourages all members to enable two-factor authentication on their accounts as an added layer of security.
  • Regular Security Testing: The evo33 platform undergoes regular penetration testing and independent security audits.

While evo33 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the unlikely event of a security breach involving member personal data, evo33 is committed to notifying affected members and the relevant authorities within the timeframe required by law.

7Data Retention Period

Evo33 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

  • Active Account Data: Retained throughout the period of active membership and for a reasonable period after account closure for record-keeping and compliance purposes.
  • Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date, in line with Malaysian financial legal requirements including the Bank Negara Malaysia Act.
  • KYC & Identity Verification Records: Retained for a minimum of five (5) years following account closure, in line with anti-money laundering (AML) obligations.
  • Support Communication Records: Retained for two (2) years from the date of interaction for quality control and dispute resolution purposes.
  • Technical Log Data: Retained for ninety (90) days for security monitoring and technical issue resolution purposes.

When data is no longer needed and there is no legal obligation to retain it, evo33 will securely delete or anonymise the data using methods that prevent recovery.

8Member Rights Regarding Personal Data

Under Malaysia's PDPA 2010, every evo33 member holds certain rights over their personal data. evo33 is committed to ensuring you can exercise these rights with ease and without any obstruction.

Your Rights as an evo33 Member

Malaysia's PDPA 2010 grants you the following rights over the personal data that evo33 holds

Right to Data Access

You have the right to request a copy of all personal data evo33 holds about you. Requests will be processed within 21 working days from the date the application is received.

Right to Data Rectification

If any personal data held by evo33 is inaccurate, outdated, or incomplete, you have the right to request a correction free of charge through the evo33 support team.

Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing any reason. evo33 will action your request immediately.

Right to Data Portability

Under certain circumstances, you have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.

Right to Data Deletion

You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to evo33's legal obligations to retain certain records.

Right to Lodge a Complaint

If you believe evo33 has breached any provision of the Malaysia PDPA 2010 in the handling of your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

How to Exercise Your Rights

To exercise any of the rights described above, please contact the evo33 Privacy Officer by email at support@evo33.best stating the type of request, your evo33 account number, and a copy of your identification document for identity verification purposes. evo33 will acknowledge receipt of your request within 3 business days and provide a full response within 21 business days from the date the request is received.

9Cookies & Tracking Technologies

The evo33 platform uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better user experience to members in Malaysia.

Types of Cookies Used by evo33

  • Essential Cookies (Required): These cookies are required for core evo33 platform functions such as login, session management, and security. Disabling these cookies will affect the platform's functionality.
  • Preference Cookies: Saves your settings and preferences — such as your preferred language and display layout — so your evo33 experience feels personalised every time you return.
  • Analytics Cookies: Anonymised usage data that helps evo33 understand how members interact with the platform for improvement purposes. This data contains no personally identifiable information.
  • Security Cookies: Used to detect suspicious login attempts and protect your evo33 account from unauthorised access.

Managing Cookies

You can manage and delete cookies at any time through your web browser settings. However, disabling essential cookies may affect the functionality of the evo33 platform and prevent you from logging in or using certain features. For more information on managing cookies, please refer to the help documentation for your web browser.

10Financial & Payment Data

Evo33 takes an extremely cautious approach to handling members' financial data. As stated, full credit or debit card details, bank account information, and e-wallet passwords never stored on evo33 servers.

When you make a deposit or withdrawal at evo33 using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), the payment process is handled by licensed and certified third-party payment gateway providers. evo33 only receives a transaction token and verification status from these payment providers — not your full financial details.

Transaction Records

Evo33 maintains records of all deposit and withdrawal transactions, including the date, time, amount in Malaysian Ringgit (RM), payment method used, and transaction status. These records are required to:

  • Allows you to review your full transaction history within your evo33 account dashboard.
  • To resolve any payment-related disputes that may arise.
  • To fulfil financial reporting obligations and anti-money laundering (AML) compliance requirements under Malaysian law.
  • Providing proof of transaction when required by authorised Malaysian authorities.

11Children's Data Protection

Evo33 services are strictly for individuals aged 18 and above. evo33 does not knowingly collect or process personal data from anyone under the age of 18. Should evo33 discover that personal data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

Parents or guardians who discover that their child has registered an account on the evo33 platform are asked to contact the evo33 support team immediately at support@evo33.best so that appropriate action can be taken promptly.

Warning: evo33 applies an age verification process during account registration. Any attempt to register an account using a false identity to circumvent age verification is a serious breach of evo33's Terms & Conditions and may be reported to the relevant Malaysian authorities.

12Privacy Policy Amendments

Evo33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes to the services we offer. Any material amendments to this Privacy Policy will be communicated to members via in-platform notifications on evo33 or by email to your registered address.

The "Updated" date at the top of this page will reflect the date the latest amendment takes effect. Your continued use of the evo33 platform after that date is considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how evo33 protects your information.

13Contact evo33's Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how evo33 handles your personal data, please reach out to us through the following channels:

  • Email: support@evo33.best
  • Live Chat: Available on the evo33 platform after login, 24 hours a day, 7 days a week
  • Language of Service: Malay and English
  • Response Time: Under 5 minutes for live chat; 24–48 hours for email

The evo33 team will treat every privacy-related enquiry with the utmost seriousness and provide a transparent response within a reasonable timeframe. If you are not satisfied with evo33's response after going through the internal complaints process, you have the right to refer the matter to the Department of Personal Data Protection Malaysia for further investigation.

Responsible Gambling at evo33

Your privacy is protected – as is your well-being as an evo33 member

Self-Exclusion

Set your own daily or weekly deposit and betting limits. Limits take effect immediately on the evo33 platform — no waiting required.

Full Activity Records

View a complete record of all your bets, deposits, and withdrawals through your evo33 account dashboard for full transparency and self-monitoring.

Temporary Account Suspension

Activate a 24-hour, 7-day, or 30-day account break on your evo33 account whenever you need time away from the platform.

18+ Only

Evo33 strictly prohibits participation by individuals under 18 years of age. Age verification is conducted during registration and throughout the KYC process.

If you or someone you know is struggling with gambling control, please contact Talian Kasih: 15999 or visit the page evo33 Responsible Gaming to get the guidance and support you need.

FAQ – evo33 Privacy Policy

The most frequently asked questions from members about privacy and data protection at evo33

No. evo33 does not store your full credit or debit card number, PIN, or any bank account or e-wallet details on our servers. When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), the payment process is handled entirely by a licensed third-party payment gateway. evo33 only receives a transaction status notification (successful or failed) and the amount in MYR from the payment gateway — none of your sensitive financial information reaches or is stored within evo33's systems.

Yes, every evo33 member has the right to request a copy of the personal data we hold about you under Malaysia's Personal Data Protection Act (PDPA) 2010. To submit a request, please send an email to support@evo33.best with the subject line "Personal Data Access Request", and include your evo33 account number and a copy of your identification document for identity verification purposes. evo33 will acknowledge receipt of your request within 3 business days and provide the requested data within 21 business days from the date a complete request is received. No fee is charged for the first request made within any 12-month period.

No. evo33 does not sell, rent, or disclose members' personal data to marketing companies, advertisers, or third parties for commercial purposes without your explicit consent. Marketing communications (promotions, special offers) from evo33 itself are only sent to members who have agreed to receive them during registration or thereafter. You may withdraw your consent to receive marketing communications at any time through your evo33 account settings or by contacting our support team at support@evo33.best. Withdrawing consent will not affect the functionality or basic promotional eligibility of your evo33 account.

When your evo33 account is voluntarily closed, evo33 will retain certain data for the period required by Malaysian law — in particular, financial transaction records which must be kept for a minimum of seven (7) years under Malaysian financial regulations, and KYC records which must be retained for five (5) years under AML requirements. Other data not subject to legal retention obligations will be deleted or anonymised within 90 days of account closure. You may contact support@evo33.best for further clarification on the specific data evo33 will retain in relation to your account after closure.

The evo33 platform uses 256-bit SSL encryption for all communications between your device and evo33's servers — including when you are connected to public Wi-Fi at shopping malls, restaurants, or airports. This means that even if someone attempts to intercept your data on the same network, they will be unable to read the transmitted information as it is fully encrypted. Nevertheless, evo33 encourages members to take additional precautions when using public networks — such as enabling two-factor authentication (2FA) on your evo33 account, avoiding logging in on shared devices, and ensuring you log out completely after every session on the evo33 platform.
PDPA Compliant
256-bit SSL
Data Protected
CS 24/7
Secure Payments
5 Years Trusted

Your Privacy is Protected – Ready to Get Started with evo33?

Evo33 protects your data to the highest security standards. Register for a free account today and enjoy over 500 games, sports betting on the EPL, Malaysia Super League, badminton, and more — with complete peace of mind that your information is always protected.

256-bit
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PDPA
Malaysia 2010
24/7
Privacy Support
RM20
Minimum Deposit
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